MEGA Casino Privacy Policy

Policy Code: 37-MGA-NO
Last Updated: 03/05/2022

1. Introduction

MEGA Casino (“we”, “us” or “MegaCasino”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services (“Services”). Whether you are browsing, depositing, or playing our games, we aim to be transparent about the information we collect and your privacy rights.

If you have any questions or concerns about our privacy practices, please contact our Data Protection Officer at [email protected]. For your convenience, you may download a copy of this policy by clicking here.

2. Our Privacy Policy Promise

MegaCasino values your privacy. We promise to:

  • Keep your personal information safe and secure.
  • Be clear about what information we collect and why.
  • Respect your rights regarding your personal data.
  • Use your data only to enhance your experience and provide our Services.

3. The Types of Information We Collect

3.1 Personal Information

This is information that can identify you as an individual. It may include, but is not limited to:

  • Full name, date of birth, home address, phone number, and email address.
  • Payment details (e.g., credit card numbers, bank information).
  • Device data, including IP address, geolocation, and browser type.
  • Information about your activity on our Services (e.g., games played, deposits made, betting history).

3.2 Non-Personal Information

This refers to anonymous or aggregated data that cannot be linked back to you. It includes:

  • Technical data about your device and usage patterns (e.g., operating system, language preference, pages visited).
  • Aggregated statistical information used to improve our Services.

When combined, non-personal information with your personal data will be treated as personal information for as long as the data is combined.

4. How We Collect Your Information

4.1 Directly from You

We collect personal information when you:

  • Register an account.
  • Make a deposit or place a bet.
  • Communicate with our customer support.
  • Complete forms or participate in promotions.

4.2 Automatically from Your Device

We automatically collect technical data from your device when you access our Services. This includes:

  • IP address, hardware model, operating system, and browser type.
  • Usage data such as pages visited and actions taken on our website.

4.3 Through Cookies

Cookies are small text files stored in your browser. We use them to:

  • Enhance your browsing experience.
  • Collect statistical data and usage patterns.
  • Personalize content and ads. Please review our Cookie section below for further details and instructions on managing cookies.

4.4 From External Sources

To comply with legal obligations such as KYC (Know Your Customer) and anti-money laundering regulations, we may obtain information from external sources. This can include:

  • Government databases.
  • Publicly available information on social media.
  • Data shared during business transfers or from previous partners.

5. How We Use Your Information

We process your personal data for several purposes, including:

  • Providing and Managing Services: Setting up and maintaining your account, processing deposits and withdrawals, and delivering our gaming services.
  • Verification and Security: Identifying and authenticating you, and preventing fraud.
  • Communication: Sending you account updates, promotional offers, and information about our Services (with your consent where required).
  • Marketing and Personalization: Tailoring our marketing efforts and advertising to your preferences.
  • Compliance and Legal Obligations: Meeting regulatory requirements, conducting audits, and complying with legal processes.
  • Research and Improvement: Analyzing usage trends to enhance our Services and website functionality.

Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing prior to withdrawal.

6. Sharing Your Information

We may share your personal data with third parties, including:

  • Service Providers: External organizations that provide services such as payment processing, marketing, customer support, IT services, and data analytics.
  • Regulatory Bodies: Government authorities and regulators as required by law.
  • Business Transfers: In connection with any merger, sale, or transfer of assets, your data may be shared with prospective purchasers or professional advisors.

Any third parties with whom we share your data are required to handle it securely and in accordance with applicable data protection laws. Where transfers occur outside Canada or the EU, we ensure that adequate safeguards are in place.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Provide our Services.
  • Comply with legal and regulatory obligations.
  • Resolve disputes and enforce our agreements.

Once your data is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

8. Your Rights

You have certain rights regarding your personal data, including:

  • Right to Be Informed: Clear and transparent information about how we use your data.
  • Right of Access: Requesting a copy of the personal data we hold about you.
  • Right to Rectification: Correcting any inaccurate or incomplete data.
  • Right to Erasure: Requesting deletion of your data when it is no longer necessary.
  • Right to Data Portability: Receiving your data in a structured, commonly used format.
  • Right to Restrict Processing: Limiting the processing of your data in certain circumstances.
  • Right to Object: Objecting to the processing of your data, particularly for marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity to process your request.

9. Cookies

9.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help us:

  • Recognize your device.
  • Enhance and personalize your experience.
  • Analyze website usage and performance.
  • Deliver targeted advertising.

9.2 Types of Cookies We Use

  • Strictly Necessary Cookies: Essential for website functionality and security.
  • Performance Cookies: Collect anonymous data on website usage.
  • Functionality Cookies: Remember your preferences and choices.
  • Targeting/Tracking Cookies: Used for advertising and to analyze user behavior.

9.3 Managing Cookies

Most browsers allow you to view and manage cookies through their settings. You can block or delete cookies; however, disabling them may affect your ability to use our Services fully. For guidance, refer to:

  • Chrome Cookie Settings
  • Firefox Cookie Settings
  • Microsoft Edge Cookie Settings
  • Safari Cookie Settings

Your first visit will prompt a cookie banner detailing our usage. Adjust your settings as necessary.

10. Third-Party Tools and Google Analytics

We use third-party tools, such as Google Analytics, to analyze user behavior and improve our Services. These tools collect statistical and technical data. Your data is anonymized and used solely to enhance the user experience. Please refer to the respective privacy policies of these tools for more information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated to you through appropriate channels. We encourage you to review this policy regularly.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

Email: [email protected]

For additional information, please refer to the details provided in the footer of our website.

This Privacy Policy sets out how MEGA Casino (Canada) collects, uses, and protects your personal data in accordance with applicable privacy laws and reflects our ongoing commitment to your privacy and security.